General Product & Business Questions

 

• What ingredients are used to make the oil?

• What are natural oils?

  • Natural oils are typically plant-derived oils extracted from seeds, nuts, fruits, or flowers. They are often minimally processed and retain the beneficial properties of the plant.

• What makes your natural oils different from others on the market?

  • Moonchild Nourishing Oil stands apart due to our intentional production process and commitment to ingredient quality. Our signature oil is meticulously made in small batches to ensure the utmost freshness, consistency, and potency in every single bottle. This hands-on approach allows us to maintain strict quality control, something that mass-produced oils often sacrifice. Furthermore, we prioritize the use of cold-pressed natural oils in our formulation. Cold-pressing is a method that extracts the oil from seeds or nuts without using heat or harsh chemical solvents, which can degrade the oil's beneficial vitamins, antioxidants, and essential fatty acids. By utilizing cold-pressed oils, we guarantee that the nourishing integrity of our ingredients remains fully intact, providing your hair and skin with the maximum possible therapeutic benefit for superior moisture and glow.

• Are your products truly 100% natural?

  • Yes, Moonchild Nourishing Oil is committed to being truly 100% natural. We stand by our commitment to transparency and clean beauty, ensuring every ingredient contributes positively to the health of your hair and skin. This is achieved through two key standards: we exclusively utilize oils that have been extracted through a cold-pressing method, guaranteeing that the maximum amount of beneficial vitamins, antioxidants, and essential fatty acids remain fully intact for superior therapeutic nourishment. Additionally, our formulations are infused with organically sourced herbs that are grown without synthetic pesticides or fertilizers. This ensures the final product is clean, potent, and free from unwanted chemical residues, providing you with the purest possible blend for your self-care routine.

• Where do you source your ingredients from?

  • Our commitment to quality, ethics, and transparency guides every sourcing decision for Moonchild Nourishing Oil. We primarily source our ingredients from ethically vetted suppliers who are committed to sustainable and responsible practices, ensuring that our oils and herbs are harvested and produced with integrity. Crucially, we only partner with companies that hold Good Manufacturing Practice (GMP) certification, which provides an independent assurance that the ingredients we receive have been consistently produced and controlled according to strict quality standards. Furthermore, as a brand rooted in community, we make every effort to source ingredients from local businesses whenever possible, supporting small-scale economic growth and reducing our carbon footprint, thus ensuring both exceptional product quality and responsible procurement.

• Do you test on animals?

  • Moonchild Nourishing Oil is proud to be a cruelty-free brand. We want our customers to be completely confident that no products are animal tested—not our final formulations, and not any of the individual ingredients sourced from our ethical suppliers. Our commitment to conscious beauty means we prioritize safe, natural, and human-tested methods, ensuring our products are both kind to your skin and kind to the environment and its inhabitants.

• Are your products vegan?

  • Yes, all current Moonchild Nourishing Oil products are 100% vegan. We are deeply committed to ethical and conscious beauty, meaning our formulations contain absolutely no animal-derived ingredients or byproducts. You can enjoy our entire product line knowing that it aligns with a completely plant-based lifestyle.
     

Usage & Application

 

• How do I use your multipurpose oil and whipped butter?

  • Our multi-purpose oil and whipped butter are designed for simple, versatile use across your entire routine. Both the Nourishing Oil and the Whipped Butter can be used as a deeply hydrating body moisturizer—apply to damp skin after showering for a healthy, lasting glow. For hair and scalp care, both products excel at sealing in moisture, following the LOC or LCO method after hydrating your hair with water or a leave-in. The oil is perfect for soothing the scalp and providing a lighter seal, while the whipped butter offers a richer application to combat frizz, soften strands, and protect dry ends.

• Can your oils be used on all skin and hair types?

  • Yes, while Moonchild Nourishing Oil is specifically formulated with the unique needs of textured hair and melanin-rich skin in mind, our products are absolutely suitable and beneficial for all skin and hair types. Our blend of natural, cold-pressed oils is non-comedogenic and gentle enough for sensitive skin, and the excellent balance of moisturizing and sealing properties works beautifully to add shine, softness, and healthy nourishment to straight, wavy, or curly hair, as well as dry or combination skin types.

• How do I perform a patch test?

  • We highly recommend performing a patch test before using any new product extensively. To perform a patch test, simply apply a small, dime-sized amount of the oil or whipped butter to a clean, discreet area of skin, such as the inner forearm or behind the ear. Leave the product on for 24 to 48 hours without washing. After this period, check the area carefully; if you observe no adverse reaction like redness, itching, or swelling, the product is safe to incorporate into your regular routine. If irritation occurs, wash the area immediately and discontinue use.

• Can your oils be ingested?

  • These products are NOT for internal use.

• Can pregnant women or children use your oils?

  • Although our products do not contain products harmful to pregnant women, we advise consulting with a healthcare professional before use, especially for essential oils.

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Storage & Shelf Life

 

• How should I store my natural oils?

  • Recommend cool, dark places away from direct sunlight and heat.

• What is the shelf life of your oils?

  • Our exceptional shelf life is also supported by the fact that Moonchild Nourishing Oil is a powerful herbal infusion. We take our blend of stable carrier oils, including Castor, Vitamin E, Grapeseed, and Almond oils, and gently infuse them with organically sourced herbs. This infusion process not only fortifies the oil with beneficial plant compounds but also enhances the overall stability and longevity of the product. This careful formulation, combined with the antioxidant properties of Vitamin E oil, helps protect the entire blend from oxidation, ensuring that your oil maintains its high quality and potency for 12 to 18 months when stored properly in a cool, dark place, and that the only noticeable change in an expired product would be a rancid, sour smell.​

 

Allergies & Sensitivities

 

• I have allergies. How can I ensure your products are safe for me?

  • We recommend that customers check ingredient lists carefully and perform a patch test. Our formulation includes the uses of sweet almond oil, Jamaican black castor oil and grapeseed oil infused in an herbal blend. Should you be allergic to any products, we can create custom formulations for you!

• What should I do if I experience an allergic reaction?

  • If you experience any signs of an allergic reaction after using Moonchild Nourishing Oil—such as significant redness, persistent itching, swelling, burning, or a rash—please discontinue use immediately. Gently wash the affected area with soap and cool water to remove all product residue. Although our products are 100% natural and gentle, we recommend consulting your healthcare provider or a dermatologist if the irritation persists or worsens, especially if you have known sensitivities to specific nuts or botanicals. We encourage all first-time users to perform a patch test before incorporating the product into their full routine.

• Are your products nut-free?

  • No, Moonchild Nourishing Oil products are not guaranteed to be nut-free. Our Nourishing Oil formula specifically contains Almond Oil (a tree nut oil) as a key moisturizing ingredient.

  • Important Allergy Warning: While we take great care during our small-batch production, our facility and equipment do handle various nut-derived oils (such as Sweet Almond Oil and Shea Butter, which is a tree nut). Therefore, there is always a possibility of cross-contamination, even when creating products that do not intentionally contain nuts. We strongly advise extreme caution for individuals with severe nut allergies. If you have a severe, life-threatening nut allergy, please consult with your physician before using our products.

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Shipping & Returns

 

• What are your shipping options and costs?

  • Detail your shipping methods, delivery times, and pricing.

• Do you ship internationally?

  • Specify your international shipping policies.

• What is your refund policy?​

• What if my product arrives damaged?

  • Explain the process for reporting and resolving damaged shipments.

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